Privacy Policy
Last updated: April 1, 2026
1. Information We Collect
When you visit WeldingProDirect.com, we may collect the following types of information:
- Personal Information: Name, email address, phone number, billing and shipping addresses, and company name when you place an order or create a trade account.
- Payment Information: Credit card details are processed securely through our third-party payment processor and are never stored on our servers.
- Usage Data: Browser type, IP address, pages visited, time spent on pages, and referring URLs collected through cookies and analytics tools.
- Communications: Records of emails, contact form submissions, and phone conversations for quality assurance and customer support.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and delivery notifications
- Communicate with you about your orders, trade account, and customer support inquiries
- Send promotional offers and product updates (you may opt out at any time)
- Improve our website, products, and services based on usage patterns
- Detect and prevent fraud or unauthorized transactions
- Comply with legal obligations and enforce our terms of service
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Fulfilment Partners: Shipping carriers and manufacturer fulfilment centres to process and deliver your orders.
- Payment Processors: Secure third-party payment services to process transactions.
- Analytics Providers: Services like Google Analytics to help us understand website usage (anonymized data only).
- Legal Requirements: When required by law, subpoena, or government request.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.
5. Data Security
We implement industry-standard security measures including SSL encryption, secure payment processing, and regular security audits. While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications at any time
- Request a copy of the data we hold about you
- Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at [email protected].
7. Third-Party Links
Our website may contain links to third-party sites, including manufacturer websites and rebate portals. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
8. Children's Privacy
WeldingProDirect.com is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this privacy policy, please contact us:
Email: [email protected]
Hours: Monday – Friday, 8:00 AM – 6:00 PM CT